Airline passengers in Canada have rights. They're called the Air Passenger Protection Regulations, and they determine how much you're owed if your flight is delayed, overbooked or cancelled for various reasons. The problem is, the compensation is often tough to get, and there's very little incentive for the airlines to simply pay it every time.
In an effort to simply get what they are owed, some Canadians take the airlines to small claims court. Sometimes they settle, and sometimes they even win. But the process is long and difficult and doesn't result in punitive action. Why is it so hard for some Canadians to get what they're owed when the airline gets it wrong? And what should you do if it happens to you?
GUEST: Gabor Lukacs, president of Air Passenger Rights